Privacy policy

This policy explains what personal data we process when you use TrukGo, what we use it for, and what rights you can exercise over it.

1. What data we process

Data you provide

• Registration data: name, email address and phone number.
• Verification data: identity document, driving licence and, for carriers, vehicle documentation (insurance and registration).
• Tax data: tax identification number and billing details, where receipts must be issued.
• Content you post: load descriptions, offers, messages and ratings.

Data generated through use

• Location data: your device’s location, to show nearby loads and to track the trip while it is in progress.
• Trip data: routes, agreed prices, statuses and dates.
• Technical data: device identifiers and usage data needed for the operation and security of the service.

2. What we use your data for

Purpose	Basis that justifies it
Creating and managing your account	Performance of the service you signed up for
Connecting carriers and businesses	Performance of the service
Verifying identity and documentation	Legal obligation and marketplace security
Showing nearby loads and tracking the trip	Performance of the service
Issuing receipts and keeping accounts	Legal obligation
Preventing fraud and misuse	Legitimate interest in platform security
Sending notifications about your trips	Performance of the service

3. Location data

Location is used for two things: showing available loads near you and enabling trip tracking while it is in progress. You can revoke the location permission from your device settings, bearing in mind that without it some app features will not be able to operate.

4. Who we share your data with

• With the other party to the trip: when a trip is agreed, the business and the carrier access the data needed to carry it out (name, contact, vehicle and location during the journey).
• With service providers who give us technical support, under contract and bound by confidentiality.
• With competent authorities, where there is a legal obligation to do so.

We do not sell your personal data.

5. How long we keep your data

We keep your data while your account is active. After deletion, certain information is retained for the periods required by tax regulations and to handle potential claims. The detail is in Delete your account.

6. Your rights

You may exercise the rights granted to you by Peru’s Personal Data Protection Law:

• Access: find out what data of yours we process.
• Rectification: correct inaccurate or incomplete data.
• Cancellation: request deletion of your data.
• Objection: object to certain processing.

To exercise them, write to us from the email address you registered with, through the contact page.

7. Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration.

8. Minors

TrukGo is not aimed at minors and registration by them is not permitted.

9. Changes to this policy

If we amend this policy, we will communicate it through the app. The date of the last update appears at the top of this document.