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Delete your TrukGo account

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You can delete your TrukGo account at any time. This page explains how to do it and what happens to your data when you request it.

Deleting your account from the app

  1. Open the TrukGo app and sign in.
  2. Go to your profile.
  3. Open your account settings.
  4. Select the delete account option and confirm the request.

Deleting your account by email

If you can’t access the app, write to us from the email address you registered with and request deletion of your account. We need the message to come from that address so we can verify the request is yours.

You can reach us at the contact address listed on the contact page.

What data is deleted

Once the request is confirmed, your profile data is deleted, including:

  • Your personal registration and contact details.
  • Any documents you uploaded for account verification.
  • Details of any vehicles you registered, if you are a carrier.
  • Your preferences and account settings.

What data is retained, and why

Some information is not deleted immediately because legal and accounting obligations require us to retain it:

  • Records of completed trips, to the extent they support commercial transactions between the parties.
  • Receipts and billing data, for the period required by Peruvian tax regulations.
  • Information needed to handle claims or requests from competent authorities, for the applicable period.

Retained data is dissociated from your profile wherever the purpose justifying its retention allows it.

Timeframe

Deletion requests are processed within the period set out in our privacy policy.

Before you delete your account

Bear in mind that deletion is permanent:

  • You won’t be able to recover your trip history or your ratings.
  • If you sign up again later, you’ll start with a new profile and no accumulated reputation.
  • If you have trips in progress, complete or resolve them before requesting deletion.